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Transforming customer support with AI: How Vercel decreased tickets by 31%

At Vercel, we integrated AI into our support workflow. Our AI agent reduced human-handled tickets by 31%, allowing us to maintain high support standards while serving a growing customer base.

Alina WeinsteinSeptember 3, 2025CommunityVercel AI Cloud
Transforming customer support with AI: How Vercel decreased tickets by 31%

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At Vercel, we integrated AI into our support workflow. Our AI agent reduced human-handled tickets by 31%, allowing us to maintain high support standards while serving a growing customer base.

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